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FAQs
- Visit our homepage and select your desired category.
- Click on an item to view its details.
- Choose your preferred color and size, then click "Add to Cart."
- Access your Cart by clicking on the Cart icon.
- Review your order, then click "SECURE CHECKOUT."
- Fill in the required information.
- If you have a discount code, remember to apply it.
- Select your preferred shipping method.
- Proceed to the payment method.
- Congratulations, your order has been successfully placed!
After the payment has been processed, orders will be handled within 1-3 business days and shipped the following day. In most cases, orders are delivered within 5 to 12 business days.
At Lena toronto, we take pride in ensuring all customers are satisfied with their purchase.
We offer free size replacements, with only a small shipping fee, if your order does not fit.
If you have any questions, please reach out to our friendly customer service team at info@lenatoronto.com.
We offer a 30-day return policy. This means you have 30 days from the date of receiving your item to request a return. To be eligible for a return, please ensure that the item is in the same condition as when you received it, unworn or unused, with all tags intact and in its original packaging. Then just write us an Email to info@lenatoronto.com.
You can easily track your orderhere. Please note that sometimes the tracking number may not show the location immediately as it has just been dispatched from our warehouse.
- Email:Â info@lenatoronto.com
Top-Notch 24/7 Support, we answer always within 6 hours
Our Standard
We stand by quality craftsmanship, attentive service, and a 30-day satisfaction guarantee. No shortcuts, no compromisesâjust a commitment to ensuring your experience is smooth, dependable, and hassle-free.